Patient Communications Center Patient Administrative Services you'd want for your patients AND your family.
Not just a Call Center
Seventy-five percent of patient interactions with their providers occur outside of the examining room – online, on the phone, in chat windows, in portals – most of which Providers don’t hear about. And yet these critical relationships with administrative staff can determine whether a patient remains safe outside of your purview.
But coordinated care (or lack thereof) is costly. With UPIC Health, LLC we offer a highly skilled staff in a virtual setting powered by omni channel communications platforms customizable to your workflows, processes and patient preferences.
Our (not so secret) recipe
People
Patients come first at UPIC Health. We use empathy, engagement, and efficiency to make sure your clients get the best care possible. They’ll be treated just as well as if you were on the line yourself.
Data
Our customized Voice of the Patient reports and detailed analyses of outcomes will provide you with the insight necessary to earn or maintain PCMH compliance and/or identify where process failures and workflows challenge efficiency.
Forget the script
While consumerism has found it’s way into Healthcare, people are not products. Their product lifecycle is a lifeTIME and UPIC understands good bedside manner will engage your patient’s spirits as much as it inspires their compliance.
Encode that language into UPIC’s call management platform tailored to every possible patient need.
Calls a month
Get better at getting better
We use a lean/six sigma methodology, reassessing solutions and iterating continuously as we never stop working to improve your patient’s experience with your practice. Our cycle of improvement will help your clinic stay competitive in the dynamic healthcare landscape, ensuring your ability to react swiftly to changes in technology and policy while keeping your patients as your top priority. We’ll never stop working to improve your practice.
Reduction in patient call volume solely related to appointment scheduling
during engangement with a large family planning client
A strategic partner
We believe that the more your patient has to work to receive and maintain care with you, the greater the cost to you and the greater stress for your patient. Like you (and unlike our competitors) we aren’t motivated by high volume but rather high VALUE conversations. As an extension of your team, we continuously gather insights to patient barriers in managing their care and work with you to remove them.
Once UPIC is aligned with your strategic priorities, we immediately focus on aligning your patient communication plan. If your strategy is still in development, we can help you shape it aligned with your patient preferences.
Bundle and save
To truly be a one-stop-shop for your patients is to recognize likely outcomes are appointments and that appointment scheduling is the first process kicking off the Revenue Cycle Process. Any issues on the front end can delay payments causing great strain on your cash flow. Bundle UPIC Communications Center with UPIC RCM for even greater value.
Not a contact center...
We leverage over 50 years of combined experience with enterprise level Contact Center best practices in delivering exceptional patient services in a virtual setting.
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